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Contact Us
Have a question about your order or a Decorua product? Email us at i@decorua.com. We usually reply as soon as possible during business days.
Order Questions
If you are contacting us about an order, please include your order number, the email address used at checkout, and a short description of your question. If your question is about delivery, please also include the tracking link or tracking number.
Delivery And Tracking Questions
Delivery times shown on our website, at checkout, or in tracking are estimates only and are not guaranteed dates. After an order has been dispatched, transit time, tracking updates, customs processing, and final delivery are handled by the carrier and/or customs authorities.
If you are ordering for a birthday, party, or other event, please order early and allow extra time. We cannot promise delivery by a specific event date.
Refunds, Returns, And Package Issues
For refund, return, incorrect item, package condition, transit damage, or shipping-delay questions, please review our Refund Policy and Shipping Policy before contacting us.
If you believe there is an incorrect item, seller error, package condition issue, or transit damage case, please include clear photos of the item, outer packaging, shipping label, inner packaging, and the issue. Please keep the original packaging until the case has been reviewed.
Before You Send Personal Details
Please do not send unnecessary personal information. For order support, your order number, checkout email, tracking link, and a short description are usually enough.
Business Details
Kralovehradecky kraj, 543 71
Czech Republic
Have a question about a product, our company, or just want to chat? Email us!
We will be glad to assist you in any question and encourage you to share your ideas and improvements with us.